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Thank you for offering replacement parts! (Saturday, January 30, 2010)
Reviewer: Maggie

I bought the 3-cup glass teapot for my husband as a Christmas gift, only to break the glass infuser basket when something fell out of the cabinet onto it. So often companies make you buy the whole product again and I was so happy to see Teas Etc offered replacement parts. They accidentally sent the wrong replacement part but corrected it with no hassle and didn't even make me send the other part back. We received the part quickly and with no hassle and their customer service was outstanding - they helped me identify the part I needed and it arrived within days. I wish more companies offered replacement parts - thank you for doing so! I also ordered some looseleaf tea with our order and it was wonderful.