Frequently Asked Questions and Answers - Teas Etc.
If you can not find what you need, please contact us by e-mail or call 1-800-832-1126
Frequently Asked Questions
Is it safe ordering online?
Can I order by phone or mail?
What are my payment options?
Do I have to register or login?
How do you ship?
Is there sales tax?
I have a gift certificate?
Promotional code, how do I get one?
What is your return policy?
My product arrived damaged, what do I do?
I can not login?
I'm having trouble checking out?
Do you have a retail shop or tea room?
I still have a question?
When you place an online order, it is encrypted (scrambled) and transmitted via Verisign. We keep all you information safe, secure and private. We do not disclose any of your personal information to anyone for any reason.
If you prefer to order by telephone, give us a call.
Yes, by phone
We will gladly take your order over the telephone, click here for our phone numbersYes, by mail
You most certainly can. We suggest that you call us ahead with the items and quantities you would like to purchase so that we may give you a total cost including any applicable shipping charges. Send your order and payment to:
Teas Etc., Inc
480 Tall Pines Rd
West Palm Beach, FL 33413
We accept Visa, MasterCard, American Express and Discover Card. Your personal and credit card information is encrypted and transmitted via Verisign. Click here for more information on Verisign.
You can also pay by check or money order.
Browsing the site
it is not necessary to register or open an account to browse the site, However if you register, you will be able to establish a Wish List that allows you to store products you may want to purchase or keep in mind for the future. It will also save you time at checkout.Checking out
you have the choice to register or not register. The advantages of registration are:Wish List
the billing and ship to addresses are filled out for you. All you need to enter is your payment informationOrder Review
you will be able to access Your Account and check the status of current orders as well as past purchases
allows you to establish and maintain a list of products that you have interest in for future consideration. This is a convenient feature at the holidays and as special occasions arise - just e-mail your wish list to family and friends.
Simply put, we have found the most economical way (time and cost) to ship is by Priority Mail from the US Post Office. We also offer Federal Express for guaranteed shipping. Please click here for complete shipping information.
Thanks to the patriots in Boston, Chestertown, Annapolis and other colonial seaports, there is not tax on tea. Teapots, brewing accessories and samplers are subject to sales tax in the State of Florida.
If you have a gift certificate, enter the gift certificate number on the first page of our easy three step checkout process and click Apply,
Gift certificates purchased online must be redeemed online.
A promotional code entitles the customer to a discount, free shipping or other specials we offer from time to time. Most promotional code offers are made available through our monthly Teas Etc newsletter,(click here to subscribe, it is informative and free)
If you have a valid promotional code, please entered it on the first page of our simple three step checkout process and make sure you click Apply Code.
Unless the promotional code has expired, in which case you will get a notification telling you so, the problem occurs when the promotional code is entered, but the Apply Code button is not clicked.
Please re-enter the promotional code and click the Apply Code button. If the problem persists, please contact us.
Your satisfaction is paramount to us. Please click on this link for our easy returns policy
The answer to that question can be found in detail on our Returns page
Our shopping cart program uses a Session Cookie. The Session Cookie tells us which Shopping Cart belongs to you and what is in your shopping cart.
As to a tea room, we have trouble making ourselves lunch, so no we do not.
We open our facility for retail shopping a couple days of the week and for tea tastings and workshops. For more information, please visit our Tea Calendar.
Feel free to contact us by phone or e-mail. We will get back to you as soon as possible.
Select Cart to review the contents of your shopping cart, modify those contents or remove some or all the items. A running dollar and item total of your shopping cart, less shipping and taxes, appears on every page of the site on the right hand side.
Select this option to process your order. Total costs including shipping and taxes will be displayed as soon as you enter the shipping address allowing us to make the necessary calculations. You can still return to shopping after having seen the total costs.
It is easy, use this page to contact us via phone or e-mail.
We try to address the most frequently asked questions in an attempt to make a very smooth and convenient shopping experience.
Login gives you access to your account. It requires your e-mail address and your password if you have registered with us in the past.
Forgot your password? Use this link and we will e-mail you your password.
Click here if you are having problems logging in.
This section allows you to review your past orders, update your e-mail or shipping address. If you don't have an account yet you can set one up here.
If you have a valid promotional code, please entered it on the first page of our simple three step checkout process and select apply code.
A promotional code entitles the customer to a discount, free shipping or other specials we offer from time to time. Most promotional code offers are made available through our monthly Teas Etc newsletter, Click here to subscribe, it is informative and free.
When checkout you can establish an account with us. We will store your e-mail address, password, shipping and billing address, phone number, wish list details and products that you have purchased.
We want to make sure your complete shopping experience is an enjoyable one, click here for directions on returns.
This is a quick way for you to find products listed on our site. The search feature is on every page of the site and for those that would like to dig a little deeper, you can use our Advanced Search feature.
We ship domestic orders primarily with Priority Mail and international orders with Global Express Mail. For more information on shipping, shipping costs and guaranteed shipping visit Teas Etc Shipping.
You can save products to your wish list, review them later or e-mail them to yourself or a friend.contact us. Thank you.
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