Frequently Asked Questions and Answers - Teas Etc.

If you can not find what you need, please contact us by e-mail or call 1-800-832-1126
Is it safe ordering online?
When you place an online order, it is encrypted (scrambled) and transmitted via Verisign. We keep all you information safe, secure and private. We do not disclose any of your personal information to anyone for any reason.

Here is a quick link to our Privacy Policy.

If you prefer to order by telephone, give us a call.

Can I order by phone or mail?
Yes, by phone

We will gladly take your order over the telephone, click here for our phone numbers
Yes, by mail

You most certainly can. We suggest that you call us ahead with the items and quantities you would like to purchase so that we may give you a total cost including any applicable shipping charges. Send your order and payment to:

Teas Etc., Inc
480 Tall Pines Rd
Suite C
West Palm Beach, FL 33413
What are my payment options?
We accept Visa, MasterCard, American Express and Discover Card. Your personal and credit card information is encrypted and transmitted via Verisign. Click here for more information on Verisign.

You can also pay by check or money order.

  1. E-mail or call us with the items and quantities you would like to purchase.
  2. We will give you a total with any applicable shipping charges and an invoice number.
  3. Send your check or money order to:
    Teas Etc., Inc
    480 Tall Pines Rd
    Suite C
    West Palm Beach, FL 33413

    Please be sure to include your invoice number
  4. We will ship your product upon receipt of your payment.
Do I have to register or open an account?
Browsing the site
it is not necessary to register or open an account to browse the site, However if you register, you will be able to establish a Wish List that allows you to store products you may want to purchase or keep in mind for the future. It will also save you time at checkout.
Checking out
you have the choice to register or not register. The advantages of registration are:
Quick Checkout
the billing and ship to addresses are filled out for you. All you need to enter is your payment information
Order Review
you will be able to access Your Account and check the status of current orders as well as past purchases
Wish List
allows you to establish and maintain a list of products that you have interest in for future consideration. This is a convenient feature at the holidays and as special occasions arise - just e-mail your wish list to family and friends.
How do you ship?
Simply put, we have found the most economical way (time and cost) to ship is by Priority Mail from the US Post Office. We also offer Federal Express for guaranteed shipping. Please click here for complete shipping information.
Is there sales tax?
Thanks to the patriots in Boston, Chestertown, Annapolis and other colonial seaports, there is not tax on tea. Teapots, brewing accessories and samplers are subject to sales tax in the State of Florida.
I have a gift certificate?
If you have a gift certificate, enter the gift certificate number on the first page of our easy three step checkout process and click Apply,

Gift certificates purchased online must be redeemed online.
Promotional Codes
How do I get a promotional code?
A promotional code entitles the customer to a discount, free shipping or other specials we offer from time to time. Most promotional code offers are made available through our monthly Teas Etc newsletter,(click here to subscribe, it is informative and free)
Where do I enter the promotional code?
If you have a valid promotional code, please entered it on the first page of our simple three step checkout process and make sure you click Apply Code.
The promotional code does not work
Unless the promotional code has expired, in which case you will get a notification telling you so, the problem occurs when the promotional code is entered, but the Apply Code button is not clicked.

Please re-enter the promotional code and click the Apply Code button. If the problem persists, please contact us.
What is your return policy?
Your satisfaction is paramount to us. Please click on this link for our easy returns policy
My product arrived damaged, what do I do?
The answer to that question can be found in detail on our Returns page
I can not log in, what do I do?
  1. If you have forgotten your password, click here and we will send it to you via the e-mail address we have on file
  2. If you have ordered online with us in the past AND established an account, then the e-mail you used when checking out is the e-mail that your password is tied to. The e-mail address is Case Sensitive.
  3. If have ordered on the phone or in person but NEVER online, then you can establish an online account or just order.
I'm having trouble checking out
Our shopping cart program uses a Session Cookie. The Session Cookie tells us which Shopping Cart belongs to you and what is in your shopping cart.
  1. The Session Cookie on your computer may be turned on or off on your computer. If it is turned off, we can not identify which shopping cart is yours, hence one of the problems checking out. Click here to find out how to turn on your Session Cookie.
  2. The Session Cookie has a 30 minute life span. So if you loaded up your cart with product and walk away from your computer for more than 30 minutes, when you go to checkout, you will get a message that your shopping cart is empty.
If this seems like too much, we are glad to take your order over the phone. Here is our contact information.
Do you have a retail shop or tea room?
As to a tea room, we have trouble making ourselves lunch, so no we do not.

We open our facility for retail shopping a couple days of the week and for tea tastings and workshops. For more information, please visit our Tea Calendar.
I still have a question
Feel free to contact us by phone or e-mail. We will get back to you as soon as possible.
Site Links - How They Work For You

Select Cart to review the contents of your shopping cart, modify those contents or remove some or all the items. A running dollar and item total of your shopping cart, less shipping and taxes, appears on every page of the site on the right hand side.
Select this option to process your order. Total costs including shipping and taxes will be displayed as soon as you enter the shipping address allowing us to make the necessary calculations. You can still return to shopping after having seen the total costs.
Contact us
It is easy, use this page to contact us via phone or e-mail.
We try to address the most frequently asked questions in an attempt to make a very smooth and convenient shopping experience.
Login gives you access to your account. It requires your e-mail address and your password if you have registered with us in the past.

Forgot your password? Use this link and we will e-mail you your password.

Click here if you are having problems logging in.
My Account
This section allows you to review your past orders, update your e-mail or shipping address. If you don't have an account yet you can set one up here.
Privacy Policy
We never share your information with anyone. Click here for our complete privacy policy.
Promotional Codes
If you have a valid promotional code, please entered it on the first page of our simple three step checkout process and select apply code.

A promotional code entitles the customer to a discount, free shipping or other specials we offer from time to time. Most promotional code offers are made available through our monthly Teas Etc newsletter, Click here to subscribe, it is informative and free.
Opening an account
When checkout you can establish an account with us. We will store your e-mail address, password, shipping and billing address, phone number, wish list details and products that you have purchased.
We want to make sure your complete shopping experience is an enjoyable one, click here for directions on returns.
This is a quick way for you to find products listed on our site. The search feature is on every page of the site and for those that would like to dig a little deeper, you can use our Advanced Search feature.
We ship domestic orders primarily with Priority Mail and international orders with Global Express Mail. For more information on shipping, shipping costs and guaranteed shipping visit Teas Etc Shipping.
Wish List
You can save products to your wish list, review them later or e-mail them to yourself or a friend.
  1. Choose this link to view the products that you have added to the list.
  2. To add a product to your wish list simply click on the "Add to Wish List" links.
If you need any other information or you want to make a suggestion, please, contact us. Thank you.
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