Returns are simple
We do everything we can to insure that your order is received in perfect condition. However from time to time damage occurs in shipping. We also attempt to never make mistakes but have not yet perfected that so occasionally we still make them.
Different problems warrant different actions
Returns - Non Consumable Items Only
- Contact us immediately, no longer than 3 days of receipt of the order, so we know that there is a problem and can begin to work on the solution.
- You must keep all packing materials, everything. That is the only way credits or replacements can be authorized. This is required by the shipping company.
Returns - Consumables
- Contact us immediately, no longer than 3 days of receipt of the order, so that we can begin the return process for you.
- Items that have been used, washed, damaged or in anyway altered from their original state are not accepted for return.
- The product must be sent back with the original manufactures product box, this is the inner box not the shipping box.
- Customers are responsible for the return postage and the condition in which the item is in once it gets back to us. Pack items carefully!
- Use whatever shipping method you like. Credits or replacements will be issued once the items have reached us.
We are unable to accept any returns on consumable products - Tea, Herbs, Rooibos, Samplers, Green Tea Drops, Chocolates or any other item that can be consumed.
(May we suggest that you take advantage of our "free sample" policy to try before you buy.)
- Contact us immediately, no longer than 7 days of receipt of the order and we will replace or rectify the mistake immediately.